Need help?
Frequently Asked Questions
Payments
Once you've checked out, you will receive an order confirmation email with your order number.
We’re unable to make changes to confirmed or fulfilled orders. Once your order is delivered, you can submit a return request or contact our Customer Service team for assistance.
To update your shipping address before dispatch, please email support@galxboy.co.za or call 012 945 7496.
For delivery within South Africa, you can expect your order within 5 to 10 business days.
Once your order is handed over to the courier, you’ll receive tracking details via email.
You can also track your order by entering your order number (starting with GXB#####) here.
Our Help Desk is available:
- Monday to Friday: 08h00 – 16h00
- Closed: Weekends & Public Holidays
Please include your order number and contact details in all enquiries.
📧 Email: support@galxboy.co.za
📞 Call: 012 945 7496 or 087 148 2781
Make sure that you purchase your GALXBOY products via one of the channels below:
Online –www.galxboy.co.za
Always check the exact spelling of the URL.
If you’re unsure, contact us before making payment.
In-store
- Co.Space (Pretoria)
- Menlyn Shopping Centre (Pretoria)
- Mimosa Mall (Bloemfontein)
- V&A Waterfront (Cape Town)
- Rustenburg Mall (Rustenburg)
- The Pavilion Shopping Centre (Durban)
- East Rand Mall (Boksburg)
- Highveld Mall (Mpumalanga)
- Boardwalk Mall (Eastern Cape)
- I'Langa Mall (Mpumalanga)
- Mall Of Africa (Midrand)
- Mall Of the North (Limpopo)
- Rustenburg Mall (Northwest)
- Sandton City Shopping Centre (Sandton)
We offer in-store pickup from our GALXBOY Co.Space store (Willow Park Manor, Pretoria, Gauteng, South Africa) for items that are in stock at the store.
We will email you once your order is ready for collection. Pickups are generally ready for collection within 1 to 2 business days.
We offer the following payment methods:
CARD
- Visa
- Mastercard
- American Express
BUY NOW, PAY LATER
- PayJustNow
- PayFlex
- Happy Pay
INSTANT EFT
- Paystack
- Ozow
QR CODE, SCAN TO PAY
- Scan to Pay
- SnapScan
DIGITAL/MOBILE WALLETS:
- Apple Pay
We only use trusted payment gateways that offer optimal consumer protection via data encryption, protecting your card and personal details, as well as 3D secure where applicable.
Go to www.galxboy.co.za, click on the item you’re looking for, look out for a “notify me when available” pop up on the right hand side of the screen.
You can also follow our social media pages for updates on new drops.
Yes, but deliveries may take a little longer (5–7 business days). We’ll notify you by email of any updates.
Yes! You can return items either:
- Online: via our Return Portal
- In-store: at any official GALXBOY store
Please note: No Returns or Exchanges for items bought on sale.
- Refunds: Within 14 days of delivery
- Exchanges: Within 30 days of purchase or delivery
You can return your item:
- Online: via the Return Portal
- In-store: at any GALXBOY location. Find your nearest store here
Be sure to take along or send us a digital or physical copy of your order confirmation along with the item/s you want to exchange in their original packaging.
Yes you can! Find your nearest GALXBOY store here.
Yes, provided the item is:
- Unworn, undamaged, unwashed
- In original packaging with tags attached
- Purchased from an official GALXBOY store or website
Use the Return Portal to initiate your refund.
Yes, you can exchange your online order or in-store purchase within 30 days from date of purchase.
An exchange will be granted only if the item is in its original condition and meets the below requirements:
- Unworn
- Undamaged
- Unwashed
- Returned in original packaging
- Purchased online at www.galxboy.co.za or in-store at one of our physical GXB stores.
You can exchange your GXB items that you purchased online at GALXBOY Returns or in-store.
Find your nearest GXB store here.
- Refunds: Processed within 5–7 business days after receiving your return
- Gift Card refunds: Refunded to the same card within 24 hours no cash refund
- Exchanges: Processed within 5–7 business days
The following items cannot be returned:
- Socks and underwear
- Pierced Jewellery
- Swimwear
For the fastest return experience, it would be best to return your online order or in-store purchase, at one of our GXB stores.
Yes, a R120 courier fee applies to all online returns and exchanges.
Contact us
Our help desk working hours are as follows:
- Monday to Friday, 08h00 – 16h00
- Closed on weekends and public holidays
Please quote order number and contact details in all enquiries.
You can email us at info@galxboy.co.za and we will respond to you within 1 to 2 business days.
You can also call us on the below numbers: 012 945 7496 or 087 148 2781
STORES
You can shop in-store at any of our locations nationwide, including:
- Menlyn Park, Pretoria
- Ballito Junction Mall, KwaZulu-Natal
- Mall of Africa, Midrand
- Sandton City, Johannesburg
- View full store list
