SÉRAPHIN BAG

Everything you need to know about receiving your order, ways to pay, and returns.

Delivery   |   Store Pickup   |   Payments & Instalments   |   Returns & Exchanges

Delivery

We deliver nationwide within South Africa. Please allow 2–5 business days for delivery.

• Door-to-door delivery: R100.
• Free delivery on orders over R1,000.
• Tracking updates are sent by email, WhatsApp or SMS.

Delays may occur during sales, weekends and public holidays. We do not dispatch on weekends or public holidays. Please provide a valid street address; we cannot deliver to P.O. Boxes.

For delivery and tracking assistance, email delivery@galxboy.co.za.

Shopping outside South Africa? Visit our international store.

Store Pickup

Select pickup at checkout where available. Available pickup options depend on stock at the selected store. Check the in-store pickup feature on the product page for availability.

Pickup orders are generally ready within 1–2 business days. Please wait for your ready-for-collection email before visiting the store.

View store locations and details

Payments & Instalments

Choose from the payment methods available at checkout.

Pay in full

Payment options include Visa, Mastercard, American Express, Instant EFT and supported digital wallets. Available options are displayed at checkout.

View the payment guide

Buy now, pay later

• PayJustNow: Split your purchase into 3 monthly instalments at 0% interest. Learn more.
• Payflex: Choose 3 monthly payday instalments or 4 instalments over 6 weeks at 0% interest. Learn more.
• Happy Pay: Split your purchase into 2 monthly payday instalments at 0% interest. Learn more.

Buy now, pay later options are not available for gift card purchases. Review the provider's payment schedule and terms before completing your purchase.

Returns & Exchanges

For eligible local online purchases, request a refund within 14 days or an exchange within 30 days from the date of purchase.

• Items must be unworn, unwashed and undamaged, with original price tags attached.
• The current policy excludes refunds and exchanges on sale items. Please check the full policy for eligibility and exclusions.
• Online returns or exchanges carry a R120 return/exchange fee.
• You can take eligible online purchases to a GALXBOY store for a free return or exchange, subject to the policy.

How to request a return

Sign in to your customer account using your email address and verification code. Select your order, choose the items and return reason, then submit your request. If approved, follow the instructions sent by email.

Request a return   |   Read the full returns policy

For faulty items or help with eligibility, email support@galxboy.co.za. Faulty items are assessed under the full returns policy.