MAIN PURPOSE OF THE JOB

To inspect merchandise and ensure that the items and quantity are accurate, not damaged, no items missing and ensuring customer receives order in satisfactory manner.

KEY DUTIES AND RESPONSIBILITIES

1.     Product Inspection & Order Accuracy

• Inspect merchandise to ensure that items and quantities match the order.
• Confirm no products are missing, damaged, or defective.
• Perform quality checks before, during, and after packing.

2.     Picking & Packing

• Accurately pick and pack products based on established standards and customer expectations.
• Ensure proper packing methods to prevent damage during transit.

3. Shipping & Receiving

• Use scanning equipment to track and verify inventory.
• Sign for incoming shipments and verify the accuracy of received merchandise.
• Ensure timely dispatch of orders.

4.     Warehouse Organization & Inventory Management

• Load, unload, move, stack, and arrange merchandise in a safe and organized manner.
• Maximize warehouse storage space through strategic merchandise placement.
• Assist in inventory control and management tasks as required.

5.     Customer Satisfaction & Problem Solving

• Ensure customers receive their orders in satisfactory condition and on time.
• Self-identify issues or mistakes, recommend solutions and work with others to resolve them.
• Provide constructive feedback to colleagues and management for continuous improvement.

6.     Compliance & Productivity Standards

• Adhere to company productivity and quality standards.
•  Meet or exceed performance goals for speed and accuracy in picking, packing, and shipping.

7.     Additional Duties

• Perform other related duties and tasks as assigned by the supervisor or management.

SKILLS AND PERSONAL ATTRIBUTES

• Matric (Compulsory), higher education is advantageous.
• Experience in retail and/or warehouse settings preferred.
• Familiarity with inventory control systems.
• Strong analytical and problem-solving abilities.
• Exceptional organizational and time management skills.
• Ability to work independently and as part of a team.