MAIN PURPOSE OF THE JOB

To provide high-class customer service and to increase the company’s growth and revenue through sales maximization.

KEY AREAS OF RESPONSIBILITY

Customer Service

• Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
• Actively and consistently implement upselling and cross-selling techniques to increase UPT, ATV, Conversion and Turnover.
• Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay
• Representing the brand, adhering to uniform policy and grooming standards, presentable and professional on the sales floor.

Visual Merchandising

• Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers
• Steam, tag, price, hang, fold, replenish product and optimize space
• Understand and follow VM guidelines and practices to maintain a positive shopping experience for all customers

Stock Control

• Monitor stock levels on the sales floor and assist with replenishing walls and tables
• Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process
• Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements
• Receive and unbox product timeously when delivered, actively replenish on a daily, weekly and when required

Daily Operations and Housekeeping

• Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster
• Process customer transactions accurately and efficiently using POS system, cash handling, variance schedule updated, credit/debit card and payment methods
• Ensure the cleanliness and tidiness of the store, including organising merchandise, sweeping floors, cleaning displays and surfaces and maintenance of general housekeeping

SKILLS AND PERSONAL ATTRIBUTES

• Grade 12
• Computer literacy
• Higher education (Advantageous)
• 1 – 2 years work experience preferably in retail environment
• Knowledge of retail practices
• Demonstrated ability to perform customer service duties.
• Leadership skills